The delivery timelines below are estimates, please consider that delays can occur - particularly during the busy festive season. 

 

FOR APPAREL & ACCESSORIES (Clothing, Hats, Drinkware, Vinyl Stickers):

Please allow 3-7 business days for production to create your item. The shipping time after production depends on your location, but can be estimated as follows:

• USA: 3-4 business days

• Canada, Europe, UK: 6-10 business days

• Australia & New Zealand: 6-14 business days

• Japan: 4-8 business days

• Rest of world: 10-20 business days

 

FOR CUSTOM ITEMS (Stamps, Stickers, Pillows, Keychains, Popsockets):

Please allow 5-10 business days for production to create your custom item. Once produced, please allow an estimated 10-20 business days for worldwide shipping

 

Due to factors that commonly affect shipments (such as weather delays, holidays and customs inspections), we are unable to guarantee shipping times. The timelines above are only estimates.

*Please note that business days do not include weekends or holidays.

FOR APPAREL & ACCESSORIES (Clothing, Drinkware, Vinyl Stickers):

We work with an on-demand printer with locations across the globe. Orders are printed and shipped from the printing facility that can do it most efficiently (dependent on factors such as product availability and customer location).

Printing locations include: US, Canada, Mexico, Latvia, Spain, Japan, Brazil, and Australia.

 

FOR CUSTOM ITEMS (Stamps, Stickers, Pillows, Keychains, Popsockets):

Our custom items are designed with love in Toronto, Canada and produced by our supplier in China.

All custom orders are printed and shipped directly from their facility, which allows us to keep costs lower for you, speed up production, and reduce unnecessary transportation steps (paws up for eco-friendlier shipping!).

An additional customs and/or tax fee may occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Please note that any customs duties, taxes, or import fees charged by your country are the responsibility of you the recipient. These fees are not included in our product prices or shipping costs, and we cannot predict or control them. If applicable, your local customs office may require payment before releasing your package. By placing an order, you agree to be responsible for any additional charges that may occur upon delivery. 

We are not responsible for any duties, taxes, tariffs, or customs fees under any circumstances. 

You can track your order here. You’ll receive a tracking link via email when your order ships out. 

Please note, your shipment may not include all items from your order. Be on the lookout for another email from us regarding the rest of your order!

If you have any questions about your tracking or shipment, drop us a line at meow@thecatpeopleshop.com.

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

We’re so sorry if the item you ordered arrived damaged. To help us resolve this for you quickly, please email us at meow@thecatpeopleshop.com within 7 days with photos of the wrong/damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Before getting in touch with us, please help us out by doing the following:

• Check your order confirmation email for any mistakes in the delivery address

• Contact your local post office/carrier to see if they have your package. The carrier details and last-mile tracking number linked to your order can be found on our tracking page here.

• Check with neighbors or in any shared spaces (like a lobby or mailroom) to see if the package may have been left there.

• Wait 48 hours for the package to be delivered. Packages may be mistakenly scanned as delivered up to 48 hours before arrival.

If you've completed all of the above and still have not received your package, get in touch with us at meow@thecatpeopleshop.com with your order number.

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation email. If you notice any address errors upon receipt of your shipping confirmation email, please email us immediately so we can correct it.

Costs to reship packages with incorrect address information will be invoiced to the customer.

DELAYED PACKAGES:
Please note that we aim to get all orders to our customers within the delivery estimates outlined in our Shipping Policy. Unfortunately, from time to time, carrier delays can occur (especially during the busy festive season). While we appreciate that this can be frustrating, we cannot guarantee delivery dates, nor can we cancel/refund orders that are trackable and still in transit.

On occasion, items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis. Each case is different so if you have any concerns whatsoever with your order, please contact us at meow@thecatpeopleshop.com

LOST/UNDELIVERED PACKAGES:
For all orders shipped via Tracked Standard Shipping, our team will need to initiate a claim with the shipping carrier. To set this up, please email meow@thecatpeopleshop.com with your order number. We are always committed to finding resolutions but please note that this process/timeline is beyond our control. Claims can take anywhere from 7-21 business days to be resolved depending on the shipping carrier and their resolution process. 

Because products are made to order, we do not accept returns or exchange for things like sizing, color preference, or buyer's remorse.

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, be sure to provide clear photos of the product on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

For more information on returns/refunds, please read our Refund Policy.

Since our items are made to order, we don't hold inventory and cannot offer exchanges. If you’re unsure which size would fit better, check out our sizing charts- we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at meow@thecatpeopleshop.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

For more information on returns/refunds, please read our Refund Policy.

Replacements or refunds are only offered to customers that receive the wrong items, damaged items or items with print errors. Please inspect your order upon arrival and contact us immediately at meow@thecatpeopleshop.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

For more information on returns/refunds, please read our Refund Policy.